28400 Chardon Rd
Willoughby Hills, OH 44092
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
The salesperson was welcoming and relaxed, not pushy. Everyone was friendly and helpful and willing to hear what I needed and make that happen! The dealership is very clean and bright. I enjoyed being there and interacting with everyone.
08-29-2025
The salesperson was welcoming and relaxed, not pushy. Everyone was friendly and helpful and willing to hear what I needed and make that happen! The dealership is very clean and bright. I enjoyed being there and interacting with everyone.
TYPE:ServiceMODEL:JettaYEAR:2019
Great service and communication.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2021
My trips to KGVW Willoughby Hills are always refreshing, except the one prior. All the people are courteous, like family, they remember you, and welcome you in.
TYPE:ServiceMODEL:TiguanYEAR:2024
THE BEST TEAMMM
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2020
Always a positive experience. Dave, our mechanic, is top notch! Always does a great job.
TYPE:ServiceMODEL:PassatYEAR:2020
Staff great and very professional and helpful but the car needing a head gasket replaced at just under 70,000 is unacceptable and does not speak highly of the VW brand and the quality of the car. VW needs to stand behind its product and should in my opinion be responsible for the repair
TYPE:ServiceMODEL:TiguanYEAR:2024
Great customer service! I love the new water machine. Thanks!