Average Score (295 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

295 Ratings

4.8 Average

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  • Diane L.06-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    They are kind, courteous, and work quickly to handle my issues regarding my vehicle.

  • Margaret M.06-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Great Service

  • Stephen K.06-01-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The whole process over the phone went fast and easy.

  • Nick G.05-31-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Everytime I walk in the door everyone from sales, service to parts is so friendly and knows my name.

  • Tobias Y.05-28-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Ceidy and Igor were great, very personable and knowledgeable and were willing to work with me.

    05-30-2025

    Ceidy and Igor were great, very personable and knowledgeable and were willing to work with me.

  • Robert A.05-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    When I got to service, I was told I would be updated on progress, I wasn't. I want asked when the problem occurs, so they could not find the issue. I was having a problem with my breaks making a grinding sound, for the first 15 minutes or so of driving. This started in winter about 4-5 months after owning the car, and was told it was condensation build up and it's normal. When I asked why it didn't happen the first few months, the answer was just repeated.

  • Vivien D.05-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    appointments are easy to make, having the parts available, friendly people, impeccable customer service

  • Charles H.05-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Anthony D.05-19-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    We are very happy with our purchase. Everyone was very polite and we had a very pleasant experience!

  • Eugene G.05-19-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Everyone was great!!