Average Score (279 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

279 Ratings

4.8 Average

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  • Alexandra M.01-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The Staff in service is fantastic shout out to Eric and Joe!

  • Carmen C.01-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

  • Marsalis B.01-20-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2020

    This is my second visit in a row with poor customer service. This time I only received a text message saying my car was ready for pick up. No one ever called to tell me about the work that was done on my car, including having to go through my steering wheel to access the hood of my car. At this point I am considering not giving your establishment any more business due to consistently poor customer service.

  • Kathleen P.01-19-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    helpful. not pushy.

  • Ellis K.01-19-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    They worked to earn my business

  • Tierra F.01-19-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Stephanie N.01-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Customer service is wonderful! From the time they greet you to updating you about your vehicle to finish. I couldn't ask for better service. It's the best service I have ever received at a dealership. VW is the best!

  • Karen N.01-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Love the people and great service from this dealership!

  • Evan M.01-12-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Carol F.01-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2019