TYPE:SalesMODEL:TaosYEAR:2025
Jordan, the sales rep I interacted with, truly accommodated my requests, was transparent and honest and kept me informed every step of the way.
Average Score (313 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
The BEST car-buying experience EVER (and, I’ve had dozens)!!! I can’t say enough good things about our entire experience with Ken Ganley Volkswagen in Willoughby Hills, Ohio, and our sales rep, Ceidy Serrano. From the moment we walked in the door, we were met with a great big smile and enthusiasm and genuinely felt welcomed and appreciated. It seemed like everyone at the dealership was invested and involved in the search for my perfect new vehicle…it took a little bit of time, but they located the exact vehicle I wanted and got it there for me as quickly as possible. Anthony (finance) was very friendly and handled the final paperwork quickly and efficiently. Ceidy, could NOT have been better…she is super fun, very knowledgeable, and high-energy…she really knows her stuff and got me truly excited about “Tiggy”, my new Tiguan (talk about "Fahrvergnügen" – driving pleasure!!!). She did a fantastic job of explaining the plethora of features in the vehicle. She responded very quickly to all of my calls/texts, which I greatly appreciate. We also appreciated the laid-back, down-to-earth atmosphere at the dealership and that we were treated more like friends than just customers. If you’re in the market for a vehicle, do yourself a favor and make Ken Ganley Volkswagen in Willoughby Hills, Ohio, your first (and last) stop…and be sure to ask for Ceidy Serrano…she won’t steer you wrong (pun intended)!!!
08-01-2025
The BEST car-buying experience EVER (and, I’ve had dozens)!!! I can’t say enough good things about our entire experience with Ken Ganley Volkswagen in Willoughby Hills, Ohio, and our sales rep, Ceidy Serrano. From the moment we walked in the door, we were met with a great big smile and enthusiasm and genuinely felt welcomed and appreciated. It seemed like everyone at the dealership was invested and involved in the search for my perfect new vehicle…it took a little bit of time, but they located the exact vehicle I wanted and got it there for me as quickly as possible. Anthony (finance) was very friendly and handled the final paperwork quickly and efficiently. Ceidy, could NOT have been better…she is super fun, very knowledgeable, and high-energy…she really knows her stuff and got me truly excited about “Tiggy”, my new Tiguan (talk about "Fahrvergnügen" – driving pleasure!!!). She did a fantastic job of explaining the plethora of features in the vehicle. She responded very quickly to all of my calls/texts, which I greatly appreciate. We also appreciated the laid-back, down-to-earth atmosphere at the dealership and that we were treated more like friends than just customers. If you’re in the market for a vehicle, do yourself a favor and make Ken Ganley Volkswagen in Willoughby Hills, Ohio, your first (and last) stop…and be sure to ask for Ceidy Serrano…she won’t steer you wrong (pun intended)!!!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Your staff is competent. But VW needs to get the Atlas motors covered before winter
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Working with them was easy and painless. Everyone was super friendly and accommodating! The deal went quick and I was in and out very quickly! Would highly recommend talking to someone from this dealer specifically for your next VW!
07-30-2025
Working with them was easy and painless. Everyone was super friendly and accommodating! The deal went quick and I was in and out very quickly! Would highly recommend talking to someone from this dealer specifically for your next VW! Nothing but positive input here, very friendly and quick in making the deal!
TYPE:SalesMODEL:TaosYEAR:2025
They answered all of my questions and found a vehicle that worked for my budget a driving needs
07-29-2025
They answered all of my questions and found a vehicle that worked for my budget a driving needs. Everything was incredibly easy. Kevin and Ceidy both listened to my needs and helped explain everything to me.
TYPE:ServiceMODEL:PassatYEAR:2018
Quick and easy. My 80,000 tune up is great
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My appointment to get an oil change was at 10:15 am. I dropped my vehicle off at 10 am and when I called Kevin at noon, he said no one had even looked at my car yet. Then I called again at 3pm and it was still not done. Despite Kevin’s apologies and excuses for the service department I was not happy with having to wait for nearly 7 hours for an oil change (and one recall.) I’ve been a loyal customer of yours for over a decade now. However, once my oil changes are no longer covered under the lease terms, I will go elsewhere to have my car serviced. Also— side note, in the past you used to give complementary car washes to customers who received service. Not sure if you stopped that but I did not receive one either.
TYPE:SalesMODEL:TaosYEAR:2025
I just didn’t like the fact that when I came in for the final setup for the VW app I had to sign more paperwork that should have been done already during the time of sale.
TYPE:SalesMODEL:TiguanYEAR:2025
The app is still not setup correctly and I have had the car for two weeks. They had me at the dealership for hours the day I got the car and it is very disappointing that a brand new 2025 VW Tiguan SEL R-Line does not work with the myVW app like it is supposed to. Apparently no one knows how to fix it, when I call the dealership no one knows when I call VW connected services no one knows.