TYPE:ServiceMODEL:JettaYEAR:2020
car was taken in on time car was finished on time gave feed back on tires and brakes welcomed us in
28400 Chardon Rd
Willoughby Hills, OH 44092
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2020
car was taken in on time car was finished on time gave feed back on tires and brakes welcomed us in
TYPE:SalesMODEL:TiguanYEAR:2025
Overall experience was very good.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:AtlasYEAR:2025
Ceidy was very knowledgeable and really helped my find the right car.
08-04-2025
Ceidy was very knowledgeable and really helped my find the right car.
TYPE:SalesMODEL:TaosYEAR:2025
Jordan, the sales rep I interacted with, truly accommodated my requests, was transparent and honest and kept me informed every step of the way.
TYPE:SalesMODEL:TiguanYEAR:2025
The BEST car-buying experience EVER (and, I’ve had dozens)!!! I can’t say enough good things about our entire experience with Ken Ganley Volkswagen in Willoughby Hills, Ohio, and our sales rep, Ceidy Serrano. From the moment we walked in the door, we were met with a great big smile and enthusiasm and genuinely felt welcomed and appreciated. It seemed like everyone at the dealership was invested and involved in the search for my perfect new vehicle…it took a little bit of time, but they located the exact vehicle I wanted and got it there for me as quickly as possible. Anthony (finance) was very friendly and handled the final paperwork quickly and efficiently. Ceidy, could NOT have been better…she is super fun, very knowledgeable, and high-energy…she really knows her stuff and got me truly excited about “Tiggy”, my new Tiguan (talk about "Fahrvergnügen" – driving pleasure!!!). She did a fantastic job of explaining the plethora of features in the vehicle. She responded very quickly to all of my calls/texts, which I greatly appreciate. We also appreciated the laid-back, down-to-earth atmosphere at the dealership and that we were treated more like friends than just customers. If you’re in the market for a vehicle, do yourself a favor and make Ken Ganley Volkswagen in Willoughby Hills, Ohio, your first (and last) stop…and be sure to ask for Ceidy Serrano…she won’t steer you wrong (pun intended)!!!
08-01-2025
The BEST car-buying experience EVER (and, I’ve had dozens)!!! I can’t say enough good things about our entire experience with Ken Ganley Volkswagen in Willoughby Hills, Ohio, and our sales rep, Ceidy Serrano. From the moment we walked in the door, we were met with a great big smile and enthusiasm and genuinely felt welcomed and appreciated. It seemed like everyone at the dealership was invested and involved in the search for my perfect new vehicle…it took a little bit of time, but they located the exact vehicle I wanted and got it there for me as quickly as possible. Anthony (finance) was very friendly and handled the final paperwork quickly and efficiently. Ceidy, could NOT have been better…she is super fun, very knowledgeable, and high-energy…she really knows her stuff and got me truly excited about “Tiggy”, my new Tiguan (talk about "Fahrvergnügen" – driving pleasure!!!). She did a fantastic job of explaining the plethora of features in the vehicle. She responded very quickly to all of my calls/texts, which I greatly appreciate. We also appreciated the laid-back, down-to-earth atmosphere at the dealership and that we were treated more like friends than just customers. If you’re in the market for a vehicle, do yourself a favor and make Ken Ganley Volkswagen in Willoughby Hills, Ohio, your first (and last) stop…and be sure to ask for Ceidy Serrano…she won’t steer you wrong (pun intended)!!!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Your staff is competent. But VW needs to get the Atlas motors covered before winter