28400 Chardon Rd
Willoughby Hills, OH 44092
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Working with them was easy and painless. Everyone was super friendly and accommodating! The deal went quick and I was in and out very quickly! Would highly recommend talking to someone from this dealer specifically for your next VW!
07-30-2025
Working with them was easy and painless. Everyone was super friendly and accommodating! The deal went quick and I was in and out very quickly! Would highly recommend talking to someone from this dealer specifically for your next VW! Nothing but positive input here, very friendly and quick in making the deal!
TYPE:SalesMODEL:TaosYEAR:2025
They answered all of my questions and found a vehicle that worked for my budget a driving needs
07-29-2025
They answered all of my questions and found a vehicle that worked for my budget a driving needs. Everything was incredibly easy. Kevin and Ceidy both listened to my needs and helped explain everything to me.
TYPE:ServiceMODEL:PassatYEAR:2018
Quick and easy. My 80,000 tune up is great
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My appointment to get an oil change was at 10:15 am. I dropped my vehicle off at 10 am and when I called Kevin at noon, he said no one had even looked at my car yet. Then I called again at 3pm and it was still not done. Despite Kevin’s apologies and excuses for the service department I was not happy with having to wait for nearly 7 hours for an oil change (and one recall.) I’ve been a loyal customer of yours for over a decade now. However, once my oil changes are no longer covered under the lease terms, I will go elsewhere to have my car serviced. Also— side note, in the past you used to give complementary car washes to customers who received service. Not sure if you stopped that but I did not receive one either.
TYPE:SalesMODEL:TaosYEAR:2025
I just didn’t like the fact that when I came in for the final setup for the VW app I had to sign more paperwork that should have been done already during the time of sale.
TYPE:SalesMODEL:TiguanYEAR:2025
The app is still not setup correctly and I have had the car for two weeks. They had me at the dealership for hours the day I got the car and it is very disappointing that a brand new 2025 VW Tiguan SEL R-Line does not work with the myVW app like it is supposed to. Apparently no one knows how to fix it, when I call the dealership no one knows when I call VW connected services no one knows.
TYPE:SalesMODEL:TiguanYEAR:2025
Specials offered to me didn't show up in my rate for my mo they car note. Gap insurance was offered to me at no cost but then was charged to me. I traded in my Tiguan with 3rd row seating and went from a $500 car note to an $800 note. Highest I had ever spent. The dis ounts promised were not reflected in the completed sale.
TYPE:ServiceMODEL:PassatYEAR:2021
Got me out of the dealership in time
TYPE:ServiceMODEL:AtlasYEAR:2019
Great experience from start to finish.
TYPE:SalesMODEL:JettaYEAR:2025